16 ph Privacy Policy – How We Handle Your Personal Data

When you register for an account on 16 ph, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you use to deposit and withdraw funds in Philippine pesos. We may also collect a government-issued ID or other proof of identity when required for age verification or account security purposes. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for Filipino players.

We only collect information that is genuinely needed to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality over time.

The personal information you provide is used primarily to create and manage your 16 ph account, process your deposits and withdrawals in PHP, and ensure that your gaming activity complies with our Terms and Conditions. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Where you have opted in, we may also send you information about promotions and offers available on the platform — you can opt out of marketing communications at any time by updating your account preferences. Your data is also used to carry out identity and age verification checks, which are required under Philippine law for online gaming platforms. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements to the user experience across sports betting, slot games, and live casino sections.

16 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required by law.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 16 ph platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. We regularly review our security practices and update them in line with current best practices for online gaming platforms operating in the Philippines. Access to your personal data within our organisation is restricted to staff who genuinely need it to carry out their responsibilities, and all such staff are trained on data handling obligations. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact our support team immediately.

As a player on 16 ph, you have rights over your personal data under the Philippine Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in certain circumstances. You may also object to specific types of processing or request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page — we will respond to your request within a reasonable timeframe and in accordance with our legal obligations. Please note that some data may need to be retained for regulatory compliance purposes even after an account is closed, and we will explain this clearly if it applies to your request.

16 ph uses cookies and similar technologies to make the platform work correctly and to improve your experience as a player. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and ensuring secure transactions — these cannot be disabled without affecting how the platform operates. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where improvements can be made; this data is collected in aggregated form and does not identify you personally. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform.

If you have any questions about this Privacy Policy or how 16 ph handles your personal data, you can reach our support team at the email address listed in the footer of this page. We are committed to responding to privacy-related enquiries promptly and transparently. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law — when we make significant changes, we will notify registered players through their account email or via a notice on the platform. The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your data is being protected. For additional help, you can also visit our FAQ page which covers common questions about accounts, security, and data handling.